Customer Support -- Bugs

If you're experiencing a problem with Note Buyer Direct Connect, please fill out and submit the
following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement,
please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes.
Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What version of the software are you using?
You can find this out by selecting About Direct Connect from the Help menu.
Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)

If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:
```
Name:    
Phone:   
E-mail:       
```

We may need to contact you for more information, such as if we have
trouble reproducing the problem you describe.

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Known Problems

	5/14/99: If you have version 3.0.3 and after updating the program, you get a message telling you that Direct Connect wasn't launched properly, you will need to update the program from this web site. Once you have updated your copy from the web site, it will update correctly when you select "Update" from within Direct Connect. To update Direct Connect from the web site, click here.
	Direct Connect fails to update if connecting from behind a Firewall. We are working on this problem and will post a corrected update as soon as possible. 10/26/98: The above problem has been corrected.

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